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F.A.Q.


Q. Why is the pressure of my pool running HIGH?

A. A high-pressure problem may be the result of a couple of problems. Number one the return pressure valve could be turned in the "off" position or a clog in the line may be present. Other problems may be a dirty filter, which can be resolved by simply backwashing the filter. If after the backwash is complete and the pressure is still you may want to consider the professionals at All But Water to complete take the filter apart and clean it. One last thought make sure and asks that we check the filter gauge to ensure it too is operating properly.


Q. Why is the pressure of my pool running LOW?

A. A low-pressure problem is the results of what may be a couple of problems. Number one the suction lines could be either clogged and the valves are turned in the "off" position or the pump basket may be clogged with debris. Clogged baskets restrict water flow, which causes low pressure. Your pool technician at All But Water will gladly correct the problem with a thorough cleaning, leaving pool sparkling clean and ready for swimmers.


Q. What is a freeze guard?

A. Acting as a temperature sensor, a freeze guard will override the pool timer and turn on the pool should we have an unexpected freeze in weather. Once circulation of the pool begins, the freeze guard will prevent the water from freezing. (Remember that a freeze guard is NOT a heater!)

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Q. I live in the Dallas metroplex. Do you service my neighborhood?

A. All But Water has proudly earned us a well-respected name for ourselves throughout the North Dallas area. Including the cities of Allen, McKinney, Northern Dallas, Plano and Richardson we will gladly be at your service. If you have any questions regarding your address please feel free to call 972-342-3749.


Q. By using your services, am I obligated to sign a contract?

A. Absolutely NOT! At All But Water because we are so confident in the service we provide, including our expertly trained technicians and competitive pricing has no need to commit our customers to any sort of binding contract. We believe your experience with our company will leave a long lasting impression, one that will provide long lasting relationships for years to come.


Q. My backwash valve, a plunger type, is difficult to move up and down? What is the problem?

A. In able to maintain proper operation, your backwash valve should be lubricated at a minimum of twice a year. Feel free to rely on our technicians to ensure this is done properly.


Q. Why are the walls of my pool green?

A. There are two reasons for this reaction. Number one a dirty filter or a lack of Chlorine. If the walls are stained green, your only recourse will be to drain the pool and an acid wash will be necessary. Please call All But Water and we will have your pool clearly blue in no time!

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Q. My pool has black algae growing in it. What is the problem?

A. An imbalance of chemicals will attribute to the growth of algae. At All But Water we don't just clean your pool we also ensure all of the chemicals contained in the water are properly maintained and proportion with the volume of the pool's water.


Q. Why is my pool cloudy?

A. A pool can be cloudy for numerous reasons. Bad water chemistry or a dirty filter would be the first two things to look at. At All But Water we use a reliable quality test kit to check for chemical balance. Also we will wash all cartridges and DE (Diatomaceous Earth) and Sand filters will be taken apart and cleaned. Please note your sand filter should be replaced approximately every five years. For a "quick clean" a clarifier may be added.


Q. Sometimes while we are in the pool our eyes and skin become red and irritated? What is wrong?

A. If not taken care of the irritations your skin and eyes are feeling may become serious! Often they are the result of a HIGH level of Chlorine or the pH level may be either too high or too low. Please call the professionals at All But Water to ensure your pool is receiving proper amounts of chemical for its water volume.

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Above are just a few questions, most pool owners have. No matter how long you have had the pool you may always have a question that requires a professional opinion. Please do not hesitate to call All But Water at 972-342-3749. We are more than happy to be of service to you!

CALL US TODAY AT 972-342-3749

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